Privacy Policy
Last Updated: April 2026
Summary for Humans
What we collect
Property details, contact information, and how you use the platform. We may also record calls for quality, safety, and compliance.
Who sees it
Only the specific agents you choose to connect with. We do not sell your data to advertisers or unrelated third parties.
Your control
You decide which agents receive your details. You can request deletion of your data at any time.
Security
We use strong technical and organisational safeguards, including encryption, to protect your information.
At ListBetter, we help property sellers connect with the right real estate agents — quickly and transparently. Trust is central to everything we do.
We are committed to protecting your privacy while delivering a better way to sell your property.
1. Introduction
This Privacy Policy explains how ListBetter Pty Ltd ("ListBetter", "we", "us", "our") collects, uses, stores, and discloses personal information when you use our website, mobile applications, or AI-powered platform.
By using ListBetter, you consent to the practices described in this policy.
2. Scope
This policy applies to:
Property sellers and potential sellers
Real estate agents
Website and app visitors
Users of our AI matching, comparison, and communication features
3. Information We Collect
We collect only what is reasonably necessary to operate the platform and match you with suitable agents.
a) Property & Personal Information
Property details (address, type, bedrooms, bathrooms, estimated value, etc.)
Contact information (name, email, phone number)
Any additional details you provide through forms or messages
b) Usage Information
How you interact with the platform (e.g. agents viewed or compared)
Device and browser information, IP address, and analytics data
c) Communication Data
Details of calls, messages, or chats between you and agents (including AI-facilitated interactions)
Call recordings and transcriptions (where applicable)
We may also supplement your information with publicly available real estate data to improve matching accuracy.
4. AI & Automated Processing
We use AI-powered systems to:
Match sellers with suitable local agents
Score and route proposals
Analyse usage patterns to improve the platform
Detect misuse or suspicious activity
You acknowledge and consent to the use of automated decision-making and AI tools as part of delivering our services, including matching, communication, and platform functionality.
5. Call Recording & Transcription
Calls made through or facilitated by ListBetter (including AI-initiated calls) may be recorded and transcribed.
We do this for:
Quality assurance and training
Safety and compliance
Dispute resolution
Improving our services
Where required, we will notify participants at the start of a call that recording may occur. By using the platform, you consent to call recording and analysis. If you prefer not to be recorded, please let us know before proceeding with a call.
6. How We Use Your Information
We use your information to:
Generate accurate agent proposals
Connect you only with agents you choose
Operate, improve, and personalise the platform
Send important updates, proposal notifications, and relevant selling information
Analyse aggregated or de-identified data for insights
Comply with legal obligations and enforce our terms
We do not sell your personal information.
7. Sharing of Information
We share your information only where necessary:
With agents: We share property details with agents initially. We only share your contact details once you explicitly choose to connect with or be contacted by an agent.
With service providers: Trusted third parties (e.g. hosting, communications, analytics, payment processing, AI tools) who are contractually required to protect your data.
Legal requirements: Where required by law or regulatory authorities.
We may receive a referral fee from agents if a successful property transaction occurs. This does not affect your cost as a seller. We do not sell your data to advertisers, data brokers, or unrelated third parties.
8. Data Storage & Overseas Transfers
Your information is primarily stored on secure servers in Australia. Some service providers may process data overseas.
By using the platform, you consent to these transfers where necessary. We take reasonable steps to ensure appropriate safeguards are in place.
9. Data Security
We implement reasonable technical and organisational measures to protect your information, including encryption in transit and industry-standard protections.
No system is completely secure. To the extent permitted by law, we are not liable for unauthorised access or events beyond our reasonable control.
10. Data Retention
We retain personal information only as long as necessary to provide our services, meet legal obligations, resolve disputes, and improve the platform.
If you request deletion, we will delete or de-identify your data within a reasonable timeframe (generally within 30 days), unless we are required to retain it by law.
De-identified or aggregated data may be retained for analytics and improvement purposes.
11. Your Rights
Under Australian privacy laws, you have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your data
Opt out of marketing communications at any time
To exercise your rights, contact our Privacy Officer at: privacy@listbetter.property. We will respond within a reasonable timeframe and may require identity verification.
12. Marketing Communications
We may send you service-related updates, proposal notifications, and relevant property-selling information.
You can unsubscribe from marketing communications at any time using the link provided or by contacting us.
13. Cookies & Tracking
We use cookies and similar technologies to improve functionality, analyse usage, personalise your experience, and maintain security.
You can manage cookie preferences through your browser settings.
14. Third-Party Services
We use trusted third-party providers to operate the platform. These providers are required to protect your information and may only use it to deliver services on our behalf.
We are not responsible for the independent privacy practices of third-party services.
15. Children's Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated "Last Updated" date.
Continued use of the platform after changes indicates acceptance of the updated policy.
17. Governing Law
This Privacy Policy is governed by the laws of Queensland, Australia.
18. Contact Us
ListBetter Pty Ltd
ABN 57 686 486 475
Queensland, Australia
Privacy enquiries: privacy@listbetter.property
General support: support@listbetter.property
Phone: 1300 LIST BETTER
Questions about this policy? Contact our Privacy Officer at privacy@listbetter.property.